Legal

Return & Refund Policy

At Cartifinity, we want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we offer a simple return and refund process.

1. Return Eligibility

You can return most items within 7 days of receiving your order. The items must be unused, in their original condition, and in the original packaging. Some items, such as personal care products, may not be eligible for return.

2. How to Return

To initiate a return, please contact us on WhatsApp with your order number and the reason for the return. Once approved, we will provide you with instructions on how to return the item.

3. Refund Process

Once we receive the returned item and confirm it meets the return criteria, we will process your refund. Please allow up to 7 business days for the refund to be completed.

4. Shipping Costs

Shipping costs for returns are generally the responsibility of the customer, unless the item was damaged or incorrect. If the return is due to a mistake on our part, we will cover the return shipping costs.

5. Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately on WhatsApp. We will arrange for a replacement or a full refund, including any shipping charges.

6. Warranty

All products sold on Cartifinity are covered by the warranty provided by their respective brand or manufacturer. For any warranty claims, repairs, or service issues, please contact the brand directly — they will guide you to their nearest authorized service center. Cartifinity is not responsible for manufacturing defects or warranty service; our role is limited to the sale and delivery of authentic products.

For any questions or assistance with returns, please contact us. We're here to help!